What do we believe and how do we behave as far as doing business with customers and interacting with the society are concerned?

Compucon Code of Ethics

Performance of Service

• • Exercise skill and judgment to the best of ability and integrity.
  • Maintain technical knowledge and procedural competence through continuous education.
  • Never misrepresent knowledge, skills, or competency to the public and customers.
  • Never mislead the public or customers of the capabilities and capacities of products and services supplied.
  • Perform service in a timely and prompt manner.

Competition for Business

• • Compete for business in a fair and honorable manner by promoting the merits of our own products and services instead of demoting others.
  • Never attack the standard of work of competitors or customers. It is fine to let them know of shortfalls observed in a courtesy manner when a suitable opportunity arises.

Responsibility to Customer, Colleague and Society

• • Be honest.
  • Be respectful.
  • Be a good citizen.
  • Strive to relate customer’s business priorities and to make the most effective use of resources.
  • Never disclose any confidential information obtained from the course of engagement without the express consent from the owner of information.
  • Always obtain customer’s consent of the basis of billing prior to commencement of engagement.
  • Abide by the law of New Zealand.

Customer Support Policy

The Company has a customer support win-win policy which suggests that we shall support the customer to make achievements via the support we provide. Quality is fitness for purposes. The customer defines the purposes. We support the customer with solutions that are fit for purpose. We do not have the ‘one shoe fits all’ attitude.

In our interactions with the customer, we do our best in 3 perspectives.

1. • Accurate and precise
   • Timely and prompt
   • Courteous and respectful

Understanding the customer’s needs and expectations is fundamental to the planning and execution of all activities. We must obtain information, suggestions, feedback and complaints from customers and subsequently assimilate them to improve our service standard. We must obtain the expectation of customers explicitly and not by using our individual perception or assumption.

Return-of-Investment is KPI.

What problems do businesses and organizations face with respect to their physical assets such as buildings, fixtures, and various facilities systems that are needed to operate the business or the organization cost-effectively over the long term?

One answer is that they employ an asset manager and a facilities manager to address whatever requirements that may be necessary. This action is to delegate the responsibility to someone. It has not yet addressed what the problems and the solutions are.

The simple and ideal situation is that the asset and facilities managers will collectively maintain everything for the top management or the owner of the building for the lowest total cost possible inclusive of their salaries. Both the values and the costs have to be measured over a long period of time such as 10 years and not 3 months. A short period is not appropriate because heavy costs may exist prior to or after the short period. Measurements cannot be made 10 years ahead and will have to be replaced by assessing actions taken that are future-proofed. In essence, ROI is the Ratio of Benefits to Costs or what people say Cost-Benefits.

ROI = TVO /TCO (‘Total Value Obtained’ over ‘Total Cost of Ownership’)

Open Industry Standards.

What options for managing building assets and facilities are available? Let us examine a 2 by 2 matrix for clarity.

Proprietary means not Open. However, Off-the-Shelf may be Fit-for-Purpose occasionally by chance.

Most people are not aware of this matrix when they acquire a solution. Most buy on price, convenience, or emotion akin to the consumers buying from retail shops. Business-to-business transactions are very different. Fitness for Purpose is the top factor. However, this aspect requires technical knowledge and not every building manager has the world’s technical knowledge at the fingertip. Advice from a technical specialist is necessary.

While the world continues to evolve every day, how are innovations guided so that the evolution can stay beneficial to people? Industry standards are the means for the scientific and engineering communities to come to party. Most technical standards have been created by open membership ‘special interest groups’. Some of them would be ratified by professional institutes such as IEEE in USA, IET in UK, IEC in Europe, and ISO internationally. These standards are open for review and improvement.

It is obvious that solutions that conform to Open Industry Standards and are Fit-for-Purpose are recommended. This choice will give customers the best ROI for acquiring a major asset.